You are requested to go through the following Terms and Conditions that govern the relationship between you (client) and Nepalcome.com, you are agreeing to be bound by terms and conditions, the cancellation policy and certain limitations of liability during the time of booking. After agreement with company, when any legal or disputes arise during the trip then the company as well as client will be responsible to resolve the problems.
2. BOOKING A TRIP
Before booking the trip, we would like to elucidate that a ‘trip’ refers to any programs, itinerary, activities or products that you buy with us including Trekking, Tours, Expeditions, and other adventure and tour programs.
After sending confirmation invoice or mail by the Company then only from the date, your booking is accepted. Now, you and company will come into existence.
Please note it, the Company has the right to increase or decrease brochure prices before your booking is confirmed and a contract comes into force. So, company would not be responsible to provide any warranty, collateral agreement, prior agreement, description of services, or conditions, other than as expressed herein.
3. DEPOSIT REQUIREMENT:–
i) Nepal Trips:
During the time of booking, you
have to make a non- refundable deposit of 25% of trip and you can pay the
remaining amount after your arrival in Kathmandu or before departure from your
country. You have to send non- refundable deposit to the Company or its Agent.
You may require higher or full payment; it depends on the trips made by the
Company. In the same way, the Company will advise you at the time of booking if
booking is different from the outline.
ii) India/Tibet/Bhutan Trips
During the time of booking, non-
refundable deposit of 25% remains due along with airfares before 21 days of
trip departure. Similarly, if you are booking 21 days or less prior to
departure then your full payment is due.
Our humble request to you to pay
accordingly upon your arrival so the total is equivalent to the product cost.
Please, E-mail us the bank reference number or remittance slips after you
initiate the transfer. Then, it will be easy for us to check the sender’s
4. FINAL PAYMENT/ACCEPTANCCE OF BOOKING/CLIENT DETAILS
i) Nepal Trips
Note that you can make your final
payment after arrival in Nepal through bank transfer, cash or credit card (Visa
or Master card) but there is some (depends on bank and your cards) surcharge
when you pay through the cards.
In the case of final payment trips
for India, Bhutan and Tibet, you have to pay 21 days prior to the trip begin
5. CANCELLATION BY THE CLIENT:
Clients cancel the booking or trips due to any reasons then the cancel must be
made in writing as well as acknowledged by the Company.
charge will be determined by the Company or Agent only from the date when they
receive cancel request.
charges will be expressed as a percentage of the total tour price.
When cancellation is
60 days or more before departure: Loss of deposit.
When cancellation is
59-30 days before departure: 50% of cost of services booked.
When cancellation is less than 30 days before departure:
100% of cost of services booked.
Note: If your cancelation trip is due to serious reason (death of
Family member, serious sickness, or injury by an accident etc.) you can
postpone up to 6 Months from the date of the reason. But you must summit
approval papers to Npealcome.com)
Or, it is transferable
to your recommended person with some charges.Please note it; if you leave the trip for any reason after beginning then no refunds
will be made for any services which you have not utilized. The client is
requested to take cancellation insurance while booking.
6. CANCELLATION OF A TRIP BY THE COMPANY:
the right to cancel any trip, including a guaranteed trip, prior to departure
due to reasons beyond its control (i.e. due to natural disasters, flight
cancellation, consequences of strikes, industrial action, wars, riots,
sickness, quarantine, government intervention, weather conditions, or other
untoward occurrences. In such a case, nepalcome.com will refund the trip price
only. If The Company cancels a departure which is guaranteed to run, we will
refund the trip price, or you are entitled to take an alternative trip of the
You must note that
significant alterations do not include a change of airline carrier, flight time
tables, itineraries provided for departure and arrival dates
The Company is not
responsible for any incidental expenses or consequential losses that the Client
may have incurred as a result of the booking such as visas, vaccinations,
non-refundable flights or rail, non – refundable car parking or other fees,
loss of earnings, or loss of enjoyment, etc.
Responsibility as a Traveler
7. MEDICAL CONDITIONS AND SPECIAL REQUIREMENTS:
You must inform to
Company about your medical conditions on physical or mental fitness in writing
while booking. If the client is fail to inform then any such condition that
results in cancellation will result in 100% cancellation fees to the Client.
In some condition, the
trips may be unsuitable for clients due to physical, mental, age, pregnancy.
The Company is not compulsory required to provide special facilities until and
unless it has agreed to do so in writing. Hence, it is your (client)
responsibility to check all the terms and conditions during booking. The
Company will be always in favor with you and will do best to meet your (client)
special request including dietary which is beyond of contract. So, the Company
is not liable for not providing this request.
Since, the medical
facilities are different from country to country; the Company is not
responsible to give warranty in relation to the standard of such treatment.
8. TRAVEL INSURANCE
You (Client) must have
adequate and valid insurance which must cover all the information including
injury, illness, accidents, death medical expenses, pre-existing medical
conditions, emergency repatriation (including helicopter rescue and air
ambulance where applicable) and personal liability.
The Company also
recommends it covers trip cancellation, loss of luggage and personal effects.
If you are unable to
provide proof of insurance when Company request then company has the
right to cancel or suspend your participation on a trip or in certain
activities that comprise part of a trip, at any time, including after the
commencement of your trip, with no right of refund.
9. FLIGHT DELAYS AND CHANGES IN THE ITINEARY
Adventure trekking is
always unpredictable so due to change in weather, sometime the domestic flight
delays so in such condition the company will meet the departing city
accommodation (Guest House), food costs prior to your trip. But if the return
flight will delay then all the additional costs should bear by the clients
including foods and accommodations. The client will be responsible for extra
payment in case of alternative arrangement such as helicopter flight to avoid
The Company is not
responsible for the cost incurred which is caused due to missing of
International flight but if possible we will make alternative arrangement. You
are requested to note that we may have to make some changes in itinerary due to
10. TRIP AMMENDMENT
When The Company receives booking amendment request of 30 days or more prior to your original trip departure then the company will make the necessary changes with a charge of necessary charges. If you want to make amendment within 30 days of the trip departure then the cost will be higher according to the arrangement of company including the cost of hotels, guest houses, ground operators or airlines.
11. VISA AND PASSPORT
Please note that, while travelling with us you must carry your valid passport at least 6 months from your entry. After arrival in Nepal, you will receive Nepal visa. Regarding visa for Tibet and Bhutan, the company can make necessary arrangement through request. But in the case of India, the client must acquire the visa from home country or you need a week in Kathmandu to get Indian visa from Indian embassy, Kathmandu. If your entry is refused to the country or places due to the problem of visa documentation then Nepalcom.com won’t be responsible for it.
12. INJURIES AND EVACUATION
Please note that, the package of our company does not include your personal insurance. Therefore, you (client) must take adequate insurance packages by yourselves including medical emergencies and evacuation by helicopter. The company won’t be liable for any injury or health conditions, emotional or other conditions suffered by the clients during the trip.
13. SERVICES MISSED OR UNUSED
The company won’t be responsible and no discounts or refunds will be provided to the clients for missing or not using services due to any causes such as sickness, death of family members, late arrival, premature departure either voluntarily or involuntarily. Hence, the client must pay proper attention to it while booking and utilizing the services.
14. UPDATING OF TERMS AND CONDITIONS
Nepalcome.com has the right to update and amend these terms and conditions on any time. So you must be updated with any changes. You can check the latest version of terms and conditions on www.nepalcome.com
15. RESPONSIBILITIES OF TRAVELER
“Leave only footprints, take just photos” is the way to go We are endeavoring in developing sustainable travel industry. In this way, our customers are mentioned to pursue least effect code during the travel so both host (neighborhood nature, culture and individuals) and the explorers advantage for the future. Our customers are exceptionally requested to save and preserve nature and normal excellence, regard neighborhood individuals and culture, security, stop contamination, ensure untamed life and ration backwoods. The visitors will keep their eyes, ears and mind open, not exclusively to gain from their hosts, yet additionally support right conduct. Henceforth, be a genuine model for other people; spread the news about feasible the travel industry.